Entrust customer communication to professionals

Operators spent too much time

searching for information and handling requests from customers in different countries. The company was looking for a way to streamline its processes and speed up service.

We brought in a team of 3 experienced operators, each serving customers from a particular country.

Operators now respond to requests faster, which has significantly cut customer waiting times and increased satisfaction.

• 3

  European countries served by our operators

• 49+

  Requests handled every day in different languages

• 100%

  Quality of customer support

The company’s managers struggled to attract new customers effectively and could not keep up with warm leads

We designed and introduced an incentive scheme for managers, increased the number of operators and launched a cold-calling stream that works with more difficult traffic but consistently meets its KPIs.

Thanks to a more efficient customer acquisition process and a larger team, the number of prospects booked for trial lessons grew significantly. The cold-calling stream brought in even more new customers while keeping the quality of work high.

• 200+

  Trial lesson bookings per day

• 6000+

  Customers acquired per month

• +200%

  Operator working hours per day

The team had to conduct telephone surveys of respondents all over Ukraine

The goal was to make sure questionnaires were filled in properly and on time.

We engaged a team of 50 interviewers to collect data in line with telephone survey standards

Thanks to well-coordinated work, every questionnaire was completed in full and the task was delivered on time, giving the partner a high-quality result

• 5000+

  Respondents surveyed in total

• 600+

  Questionnaires completed

• 7 days

  Time to complete the task

The client’s team processed the online store’s orders and took calls on the inbound line

The goal was to increase profit and reduce the load on in-house managers.

We assigned 2 operators to process orders accurately and work effectively with customers

Thanks to our high-quality service, the partner expanded its business by adding new online sales platforms. The number of orders has more than tripled, and the load on the client’s managers has dropped significantly, allowing the business to keep growing

• +213%

  Growth in the number of orders

• 109

  Orders processed per day on average

• 1

  Year of partnership so far

The projects used automated calling to identify interested customers and pass them on to the client

The partners wanted to automate customer acquisition without having to involve a large number of operators

At first one automated robot did the work; later the number of robots was increased to two, and a third is under discussion. With automation there is no need to listen to calls or train operators, so one project manager can run several similar projects at the same time

• 320+

  Thousand calls made by robots in 1.5 months

• +149%

  Increase in the number of calls per day

• 950+

  Answers received by the robot per day