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These Terms set out the rules for using the “National Operator” System (the System) for all registered people and guests. The System is operated by NATIONAL OPERATOR LLC, EDRPOU code 43613087, registered address: 55 Tarasivska St., Liubotyn, Kharkiv Oblast, Ukraine (the Operator). Paid services to clients are governed by a separate Public Offer Agreement.

1. Who these Terms apply to

• The Terms apply to everyone who has an account in the System (a User): candidates, team members of any organisation, clients and their teams. Section 5 also applies to guests who open System pages via a link without registering.
• Anyone aged 16 or over may register. The client role is available from the age of 18.
• The Terms are an accession agreement for free use of the System (Article 634 of the Civil Code of Ukraine), concluded electronically. The System keeps a record of acceptance: version, date and time, IP address.
• The Terms apply alongside other documents and do not replace them: consent to the processing of personal data (everyone), the Public Offer (clients), the non-disclosure undertaking and terms of cooperation (members of the Operator's team), the organisation's rules (its members).
• The Terms are not an employment or civil-law contract for work. Registering in the System or being on an organisation's team does not create an employment relationship with the Operator. Work is governed by the arrangements between a person and the organisation whose team they are on.

2. Account and sign-in

• One person has one account. With it they may be on the teams of several organisations and be a client at the same time. Creating additional accounts is prohibited.
• The User provides accurate data and confirms their email address and phone number. Data received from an organisation's accounting systems is treated as confirmed.
• Once any organisation has checked and confirmed the person's identity, the User cannot change their surname, first name, patronymic, tax number, date of birth or sex themselves. To change them, they contact support with a supporting document. Missing data may be added by the User.
• Sign-in is by email or phone and password, with a Google account or by other methods the System offers. For certain roles the Operator may require two-factor authentication.
• The User does not share their password or confirmation codes with anyone, including managers and colleagues. Actions taken after signing in with their credentials are deemed to be their actions. In case of unauthorised access, change the password at once and notify support.

3. What the System provides free of charge

• Every User has a personal account free of charge. The free features are determined by the Operator; currently available or planned: profile and CV; browsing vacancies and applying; online training and tests; work in organisations that have accepted the User, within the rights granted; activation of their own client profile (then under the Public Offer).
• The Operator may change, add or remove free features and set conditions for access to them (for example, completing training and a test before activating a client profile).
• The CV and training and test results belong to the User's profile and stay with it after leaving any organisation's team.
• The Operator is not an employment intermediary and does not guarantee employment. Vacancies are published by organisations, which are responsible for their content and for decisions to accept people onto their teams.

4. Organisations and membership

• An organisation is a workspace of a client or of the Operator in the System. Each organisation decides who to accept onto its team, what data to check, what rights to grant and when to close access.
• One may join an organisation by invitation or by self-registration, if the organisation allows it. Access to work opens after confirmation by the organisation's responsible person.
• Each organisation sees only the User's membership in it and the data they provided to it. It does not see whether they are on other organisations' teams or a client.
• The Operator's staff have access to the data of all organisations only for support, security and compliance with the law, with separate permissions and recorded in the activity log.
• Leaving a team. After leaving a team, the User loses access to the organisation's data and working functions. Until final settlement they may see their statistics unless the organisation closed access immediately. Access to other organisations and to their own account remains.
• The organisation is responsible for its relationship with the User: arrangements, pay, work requirements. Disputes on these matters are resolved between the User and the organisation, without the Operator.

5. Prohibited actions

Users and guests must not:

• register under another person's name, with made-up data or with someone else's email or phone;
• use another person's account or hand over their own;
• access data they have no rights to, bypass restrictions, or look for vulnerabilities without the Operator's written consent;
• collect data from the System automatically (bots, scrapers) or create excessive load;
• take data of an organisation, its clients or subscribers outside the System without the organisation's permission;
• post unlawful or offensive content, content they have no rights to, or malware;
• impersonate an employee of the Operator or of another organisation;
• use the System in the interests of the aggressor state or sanctioned persons;
• take training or tests on behalf of another person.

6. User content and intellectual property

• The CV, photos, voice samples and other materials the User adds to their profile belong to them. They grant the Operator a free permission to store them and show them to the organisations they applied to or work for. The permission lasts while the materials remain in the profile.
• Materials the User creates in an organisation's workspace (scripts, comments, records) belong to the organisation in accordance with its arrangements with the User and the law.
• The User warrants that they have the right to the content they add and that it is accurate. The Operator may hide or remove content that breaches Section 5 or anyone's rights.
• The System, its design and the Operator's courses and tests are the Operator's intellectual property. Copying them or passing them to third parties is prohibited, except for personal use for training.

7. Personal data and confidentiality

• Processing of account and profile data is described in the consent to the processing of personal data and the processing notice. For data about work in an organisation, that organisation is the controller and the Operator is the processor.
• A User who works with data of an organisation, its clients or subscribers uses it only for work and does not disclose it. This obligation continues after leaving the team; for personal data — indefinitely (Article 10 of the Law of Ukraine “On Personal Data Protection”). An organisation may require a separate non-disclosure undertaking.

8. Liability

• Free features are provided “as is”. The Operator makes reasonable efforts to keep the System running without failures but does not guarantee uninterrupted operation.
• The Operator is not responsible for organisations' decisions (to accept, refuse, remove from a team, close access), for the content of vacancies or for organisations' settlements with Users.
• The limitations in this section do not apply where the law prohibits them, in particular for intentional breach or unlawful processing of personal data.
• The User is responsible for the accuracy of their data and for damage caused by breaching Section 5.

9. Blocking and deleting an account

• For a breach of Section 5, a security threat or as required by law, the Operator may block an account. It states the reason unless the law prohibits this or it would harm an investigation. A blocked account cannot sign in by any method. A block may be appealed via the address in Section 10.
• Being blocked in one organisation or leaving its team closes access to that organisation only. Access to other organisations whose teams the User is on remains.
• The User may ask for their account to be deleted. Profile data and the CV are deleted. Data about work in organisations (statistics, records, logs) is kept as long as the law and those organisations' arrangements require. If the User is a client, the Public Offer is terminated first.
• Accounts without a confirmed email and phone, without membership in any organisation and without activity for 30 days may be deleted by the Operator after 7 days' notice to the available contacts.

10. Changes to the Terms, requests, governing law

• The Operator may change the Terms. It announces material changes in the System 14 days in advance and asks Users to accept the new version at their next sign-in. A User who disagrees may delete their account. All versions are kept.
• Requests to the Operator — via the “Support” section or by email to au.moc.rotarepo@selas. Response time — up to 14 days; personal data requests — within the time limits set by law.
• These Terms are governed by the law of Ukraine. This does not limit the rights the User has under the law of their country of residence, including the GDPR. In case of discrepancies with translations, the Ukrainian version prevails.

Version of 31.10.2026

By ticking "I consent to the processing of my personal data" and creating an account, I freely, knowingly and unambiguously consent to the processing of my personal data on the terms set out below, in accordance with the Law of Ukraine "On Personal Data Protection" and, where it applies to me, the EU General Data Protection Regulation (Regulation (EU) 2016/679, GDPR). This document is also the notice about the processing of my personal data.

1. Who processes the data

NATIONAL OPERATOR LLC (ТОВ «НАЦІОНАЛЬНИЙ ОПЕРАТОР»), Ukrainian company code (EDRPOU) 43613087, registered address: 55 Tarasivska St., Liubotyn, Kharkiv Oblast, Ukraine, e-mail for personal data requests: au.moc.rotarepo@selas (the "Operator") — the controller of account data in the National Operator system (the "System").

2. What data is processed

• surname, first name, patronymic; date of birth; gender; Ukrainian taxpayer number (RNOKPP) — if the organisation requires it;
• e-mail address and mobile phone number, and whether they are confirmed;
• password — only as an irreversible hash (the Operator cannot see it);
• membership in organisations: status (candidate, team member, left the team), position, permission groups, dates and decisions of responsible persons;
• use of the System: sign-in and activity logs, IP address, browser and device information, work statistics;
• if I work as a call-centre operator — data on calls I take part in (time, duration, outcome), call recordings and quality-control assessments, to the extent set by the organisation;
• identifiers in connected systems (telephony login, Telegram, Google account) — if I use them;
• copies (scans) of identity documents and the result of their check — only if such documents are required from me (see section 3); where the instructions provide for it, data not needed for the check is covered in the copies.

Special categories of data (health, religious or political beliefs, biometric data, etc.) are not collected.

3. Purposes

• creating the account, signing in, confirming e-mail and phone;
• reviewing my application (as a candidate or team member) and deciding on admission to work;
• organising work: access and permissions, working time and results, service quality control;
• if an employment or service contract is concluded with me — HR, accounting and tax records;
• System security: preventing unauthorised access and fraud, investigating incidents;
• confirming that I am the person I claim to be — if identity documents are required for admission to work or for using a service;
• service messages: confirmation codes, status changes, access recovery.

My data is not used for advertising or newsletters without separate consent.

4. Legal bases

• my consent — for registration and reviewing the application (Art. 11(1)(1) of the Law; Art. 6(1)(a) GDPR);
• concluding and performing a contract to which I am a party, and steps at my request before entering into it (Art. 11(1)(3) of the Law; Art. 6(1)(b) GDPR);
• compliance with legal obligations — records, reporting, document retention (Art. 11(1)(2) of the Law; Art. 6(1)(c) GDPR);
• legitimate interests of the Operator and the organisation — System security and quality control (Art. 11(1)(6) of the Law; Art. 6(1)(f) GDPR).

Fields marked as required in the form are needed for registration; without them the account cannot be created.

5. Recipients

• authorised staff of the Operator — only as far as their duties require and subject to a confidentiality undertaking;
• service providers acting on the Operator's instructions: hosting and storage, SMS and e-mail delivery, telephony — under contracts that oblige them to protect the data;
• Google, Telegram — only if I choose to sign in with or link these services;
• public authorities and courts — only where and as required by law.

The Operator does not sell personal data or share it with third parties for their own purposes.

6. Transfers outside Ukraine

The Operator is established in Ukraine. If I am in the EU or the European Economic Area, my data is transferred to Ukraine, for which the European Commission has not adopted an adequacy decision. By giving this consent I explicitly agree to such a transfer, having been informed of the possible risks (Art. 49(1)(a) GDPR). Any other transfer abroad (including to service providers) takes place only with appropriate safeguards required by law.

7. Retention

• account data — while the account exists and up to 12 months after its deletion (security logs);
• data of a rejected or withdrawn application — up to 12 months after the decision;
• team member data — while I am a team member and afterwards for the periods required by accounting and archiving laws;
• call recordings — for the period set by the organisation for quality control;
• copies of identity documents — while I am a team member or my application is under review, and then for 3 years from the later of: the last upload of the documents or the end of my team membership (rejection of the application).

When the period ends, the data is deleted or anonymised.

8. My rights

Under Art. 8 of the Law and Art. 15–22 GDPR I have the right to:

• know who processes my data, for what purpose and on what basis, and to whom it is disclosed, and to obtain a copy;
• have inaccurate data rectified and incomplete data completed;
• have data erased or its processing restricted where it is processed unlawfully or is no longer needed;
• object to processing based on legitimate interests;
• receive the data I provided in a structured, machine-readable format and transmit it to another controller;
• withdraw consent at any time — this does not affect the lawfulness of processing before withdrawal or processing required by law;
• not be subject to a decision based solely on automated processing — the Operator makes no such decisions about me;
• lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights (ombudsman.gov.ua) or a court and, if I am in the EU, with the data protection supervisory authority of my country.

To exercise these rights or withdraw consent, I can write to au.moc.rotarepo@selas or contact Support in the System. The Operator replies within 30 calendar days; access requests are free of charge. Withdrawing consent during registration or while the application is under review means the application will be closed.

9. Security

The Operator applies organisational and technical measures: encrypted connections, irreversible password hashing, role-based access, activity logging and backups. Only persons who need the data for their duties have access to it. Copies of identity documents are encrypted before being sent to storage; only authorised staff of the Operator with the right to check documents can view them, and every view and decision is logged.

10. Other

I confirm that I am at least 16 years old or have the consent of my parents (guardians), and that the data I provide is accurate. The Operator will notify me in the System of changes to this document; a new version applies to me once I accept it.

Version of 31.10.2026