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These Terms set out the rules for using the “National Operator” System (the System) for all registered people and guests. The System is operated by NATIONAL OPERATOR LLC, EDRPOU code 43613087, registered address: 55 Tarasivska St., Liubotyn, Kharkiv Oblast, Ukraine (the Operator). Paid services to clients are governed by a separate Public Offer Agreement.

1. Who these Terms apply to

• The Terms apply to everyone who has an account in the System (a User): candidates, team members of any organisation, clients and their teams. Section 5 also applies to guests who open System pages via a link without registering.
• Anyone aged 16 or over may register. The client role is available from the age of 18.
• The Terms are an accession agreement for free use of the System (Article 634 of the Civil Code of Ukraine), concluded electronically. The System keeps a record of acceptance: version, date and time, IP address.
• The Terms apply alongside other documents and do not replace them: consent to the processing of personal data (everyone), the Public Offer (clients), the non-disclosure undertaking and terms of cooperation (members of the Operator's team), the organisation's rules (its members).
• The Terms are not an employment or civil-law contract for work. Registering in the System or being on an organisation's team does not create an employment relationship with the Operator. Work is governed by the arrangements between a person and the organisation whose team they are on.

2. Account and sign-in

• One person has one account. With it they may be on the teams of several organisations and be a client at the same time. Creating additional accounts is prohibited.
• The User provides accurate data and confirms their email address and phone number. Data received from an organisation's accounting systems is treated as confirmed.
• Once any organisation has checked and confirmed the person's identity, the User cannot change their surname, first name, patronymic, tax number, date of birth or sex themselves. To change them, they contact support with a supporting document. Missing data may be added by the User.
• Sign-in is by email or phone and password, with a Google account or by other methods the System offers. For certain roles the Operator may require two-factor authentication.
• The User does not share their password or confirmation codes with anyone, including managers and colleagues. Actions taken after signing in with their credentials are deemed to be their actions. In case of unauthorised access, change the password at once and notify support.

3. What the System provides free of charge

• Every User has a personal account free of charge. The free features are determined by the Operator; currently available or planned: profile and CV; browsing vacancies and applying; online training and tests; work in organisations that have accepted the User, within the rights granted; activation of their own client profile (then under the Public Offer).
• The Operator may change, add or remove free features and set conditions for access to them (for example, completing training and a test before activating a client profile).
• The CV and training and test results belong to the User's profile and stay with it after leaving any organisation's team.
• The Operator is not an employment intermediary and does not guarantee employment. Vacancies are published by organisations, which are responsible for their content and for decisions to accept people onto their teams.

4. Organisations and membership

• An organisation is a workspace of a client or of the Operator in the System. Each organisation decides who to accept onto its team, what data to check, what rights to grant and when to close access.
• One may join an organisation by invitation or by self-registration, if the organisation allows it. Access to work opens after confirmation by the organisation's responsible person.
• Each organisation sees only the User's membership in it and the data they provided to it. It does not see whether they are on other organisations' teams or a client.
• The Operator's staff have access to the data of all organisations only for support, security and compliance with the law, with separate permissions and recorded in the activity log.
• Leaving a team. After leaving a team, the User loses access to the organisation's data and working functions. Until final settlement they may see their statistics unless the organisation closed access immediately. Access to other organisations and to their own account remains.
• The organisation is responsible for its relationship with the User: arrangements, pay, work requirements. Disputes on these matters are resolved between the User and the organisation, without the Operator.

5. Prohibited actions

Users and guests must not:

• register under another person's name, with made-up data or with someone else's email or phone;
• use another person's account or hand over their own;
• access data they have no rights to, bypass restrictions, or look for vulnerabilities without the Operator's written consent;
• collect data from the System automatically (bots, scrapers) or create excessive load;
• take data of an organisation, its clients or subscribers outside the System without the organisation's permission;
• post unlawful or offensive content, content they have no rights to, or malware;
• impersonate an employee of the Operator or of another organisation;
• use the System in the interests of the aggressor state or sanctioned persons;
• take training or tests on behalf of another person.

6. User content and intellectual property

• The CV, photos, voice samples and other materials the User adds to their profile belong to them. They grant the Operator a free permission to store them and show them to the organisations they applied to or work for. The permission lasts while the materials remain in the profile.
• Materials the User creates in an organisation's workspace (scripts, comments, records) belong to the organisation in accordance with its arrangements with the User and the law.
• The User warrants that they have the right to the content they add and that it is accurate. The Operator may hide or remove content that breaches Section 5 or anyone's rights.
• The System, its design and the Operator's courses and tests are the Operator's intellectual property. Copying them or passing them to third parties is prohibited, except for personal use for training.

7. Personal data and confidentiality

• Processing of account and profile data is described in the consent to the processing of personal data and the processing notice. For data about work in an organisation, that organisation is the controller and the Operator is the processor.
• A User who works with data of an organisation, its clients or subscribers uses it only for work and does not disclose it. This obligation continues after leaving the team; for personal data — indefinitely (Article 10 of the Law of Ukraine “On Personal Data Protection”). An organisation may require a separate non-disclosure undertaking.

8. Liability

• Free features are provided “as is”. The Operator makes reasonable efforts to keep the System running without failures but does not guarantee uninterrupted operation.
• The Operator is not responsible for organisations' decisions (to accept, refuse, remove from a team, close access), for the content of vacancies or for organisations' settlements with Users.
• The limitations in this section do not apply where the law prohibits them, in particular for intentional breach or unlawful processing of personal data.
• The User is responsible for the accuracy of their data and for damage caused by breaching Section 5.

9. Blocking and deleting an account

• For a breach of Section 5, a security threat or as required by law, the Operator may block an account. It states the reason unless the law prohibits this or it would harm an investigation. A blocked account cannot sign in by any method. A block may be appealed via the address in Section 10.
• Being blocked in one organisation or leaving its team closes access to that organisation only. Access to other organisations whose teams the User is on remains.
• The User may ask for their account to be deleted. Profile data and the CV are deleted. Data about work in organisations (statistics, records, logs) is kept as long as the law and those organisations' arrangements require. If the User is a client, the Public Offer is terminated first.
• Accounts without a confirmed email and phone, without membership in any organisation and without activity for 30 days may be deleted by the Operator after 7 days' notice to the available contacts.

10. Changes to the Terms, requests, governing law

• The Operator may change the Terms. It announces material changes in the System 14 days in advance and asks Users to accept the new version at their next sign-in. A User who disagrees may delete their account. All versions are kept.
• Requests to the Operator — via the “Support” section or by email to au.moc.rotarepo@selas. Response time — up to 14 days; personal data requests — within the time limits set by law.
• These Terms are governed by the law of Ukraine. This does not limit the rights the User has under the law of their country of residence, including the GDPR. In case of discrepancies with translations, the Ukrainian version prevails.

Version of 31.10.2026